Research output per year
Research output per year
Personal profile
Education
2011 Ph.D., Penn State University
2007 M.S., Penn State University
2006 B.A., Sejong University
2007 M.S., Penn State University
2006 B.A., Sejong University
Professional Experience
• (2013-present) Associate professor Department of Hotel & Tourism Management, Sejong University
• (2014-2019) Department Head, Department of Hotel & Tourism Management, Sejong University
• (2011-2012) Assistant professor, Tourism and Events Management, George Mason University
• (2014-2019) Department Head, Department of Hotel & Tourism Management, Sejong University
• (2011-2012) Assistant professor, Tourism and Events Management, George Mason University
Research Interests
• Tourist information search, processing, attitude changes, and decision making
• Service encounter and consumer psychology
• Experimental design methods
• Service encounter and consumer psychology
• Experimental design methods
Major Research Achievements
• Determinants of customer complaint behavior in a restaurant context: The role of culture, price level, and customer loyalty
• Toward understanding consumer processing of negative online word-of-mouth communication:
• The roles of opinion consensus and organizational response strategies
• Personalisation-privacy paradox: The effects of personalisation and privacy assurance on customer responses to travel Web sites
• Hotel overbooking: The effect of overcompensation on customers‘ reactions to denied service
• Customer uncertainty dimensions and online information search in the context of hotel booking channel
• Toward understanding consumer processing of negative online word-of-mouth communication:
• The roles of opinion consensus and organizational response strategies
• Personalisation-privacy paradox: The effects of personalisation and privacy assurance on customer responses to travel Web sites
• Hotel overbooking: The effect of overcompensation on customers‘ reactions to denied service
• Customer uncertainty dimensions and online information search in the context of hotel booking channel
URL
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Collaborations and top research areas from the last five years
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Research output
- 15 Article
-
Exploring the cultural influence on tourists’ color perceptions: A study of tourist photography
Lee, A., Lee, C. H. & Lee, D. B., Oct 2025, In: Tourism Management. 110, 105183.Research output: Contribution to journal › Article › peer-review
Open Access1 Scopus citations -
Rehumanizing AI-Driven Service: How Employee Presence Shapes Consumer Perceptions in Digital Hospitality Settings
Almokdad, E., Mouloudj, K. & Lee, C. H., Sep 2025, In: Journal of Theoretical and Applied Electronic Commerce Research. 20, 3, 209.Research output: Contribution to journal › Article › peer-review
Open Access2 Scopus citations -
Service Robots in the Workplace: Fostering Sustainable Collaboration by Alleviating Perceived Burdensomeness
Almokdad, E. & Lee, C. H., Nov 2024, In: Sustainability (Switzerland). 16, 21, 9518.Research output: Contribution to journal › Article › peer-review
Open Access5 Scopus citations -
Antecedents of Booster Vaccine Intention for Domestic and International Travel
Almokdad, E., Kiatkawsin, K. & Lee, C. H., Apr 2023, In: Sustainability (Switzerland). 15, 8, 6399.Research output: Contribution to journal › Article › peer-review
Open Access8 Scopus citations -
The effect of real-time crowding information on tourists’ procrastination of planned travel schedule
Chang, J. H. & Lee, C. H., Sep 2023, In: Journal of Hospitality and Tourism Management. 56, p. 18-28 11 p.Research output: Contribution to journal › Article › peer-review
8 Scopus citations